ZYPPET — Returns & Refund Policy

Last updated: August 20, 2026

At ZYPPET, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can review the situation and help find an appropriate solution.

1. Damaged, Defective or Incorrect Items

If you receive an item that is:

• Damaged during delivery
• Defective or not functioning as described
• Significantly different from the product ordered
• Incorrectly sent

please contact us as soon as possible after receiving your order.

To help us resolve the issue, we may ask you to provide:

• Your order number
• A description of the problem
• Photographs or video showing the issue
• Photographs of the packaging where relevant

Please do not return an item before receiving instructions from our support team.

2. Returns

Return eligibility depends on the product and the circumstances of the request.

Where a return is approved, we will provide instructions regarding the return process and destination.

Some products may not be eligible for return due to hygiene, safety or other applicable restrictions.

3. Non-Returnable Items

Certain products may be non-returnable, particularly items that are:

• Used or damaged after delivery due to customer handling
• Personalized or customized
• Subject to hygiene restrictions
• Not in their original condition where the condition is required for a return

The eligibility of a particular product will be determined based on the circumstances and applicable requirements.

4. Refunds

Once an approved return or refund request has been reviewed, we will communicate the outcome to you.

If a refund is approved, the applicable amount will generally be returned through the original payment method, subject to payment-provider processing times.

Refund processing times may vary depending on your bank or payment provider.

5. Refunds for Damaged or Incorrect Orders

If an item arrives damaged, defective or incorrect, please contact us with the relevant evidence.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Another appropriate resolution

The final resolution will depend on the nature of the issue and product availability.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing or shipping quickly, cancellation may not always be possible.

Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to the applicable return process.

7. Return Shipping

Where a return is approved, we will provide information about return shipping arrangements.

Responsibility for return shipping costs may depend on the reason for the return.

For example, different arrangements may apply to an incorrect or defective item compared with a change-of-mind return.

8. Exchanges

If an item is defective, damaged or incorrect, we may offer a replacement where appropriate and where the product is available.

9. Contact Us

If you need help with a return, refund or order issue, please contact the ZYPPET support team through our Contact Uspage.

Please include your order number whenever possible so we can assist you more quickly.