Terms of service

ZYPPET — Terms of Service

Last Updated: August 20, 2026

Welcome to ZYPPET. These Terms of Service govern your access to and use of the ZYPPET website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About ZYPPET

ZYPPET operates an online store offering pet-related products and accessories for dogs and cats.

Our products may be sourced from third-party suppliers and fulfillment partners. Product availability, specifications, packaging and shipping methods may vary depending on the product and fulfillment location.

2. Eligibility

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement under the laws applicable to you.
  • The information you provide to us is accurate and complete.
  • You will use our website only for lawful purposes.
  • You will not use the website to engage in fraudulent, abusive or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications and pricing.

However:

  • Product colors may appear differently depending on your device or screen.
  • Product images may be provided for illustrative purposes.
  • Product dimensions and specifications may have minor variations.
  • Packaging may vary from the images shown.
  • Product availability may change without notice.

We reserve the right to correct errors or update product information at any time.

4. Prices

All product prices displayed on the website are subject to change without prior notice.

The applicable price is the price displayed at the time the order is placed, except where an obvious pricing error has occurred.

Additional charges, including applicable taxes, duties, customs charges or shipping fees, may apply depending on the customer's location and applicable laws.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to:

  • Accept or decline an order
  • Limit quantities
  • Cancel an order
  • Correct pricing or product errors
  • Cancel orders affected by fraud or suspected unauthorized activity

If we cancel an order after payment has been received, we will arrange an applicable refund through the original payment method.

6. Payment

Orders must be paid using the payment methods available at checkout.

Payments may be processed by third-party payment providers.

You agree to provide accurate payment and billing information and authorize the applicable payment provider to process your transaction.

We are not responsible for payment-provider outages or issues outside our reasonable control.

7. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Estimated delivery times are estimates and are not guaranteed.

Delays may occur because of:

  • Courier delays
  • Weather
  • Customs processing
  • Transportation disruptions
  • Public holidays
  • Incorrect delivery information
  • Other circumstances outside our reasonable control

For international orders, customers may be responsible for applicable customs duties, import taxes or other charges imposed by their destination country where applicable.

8. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Certain products may not be eligible for return due to hygiene, safety or other applicable restrictions.

Please contact ZYPPET before returning any product so that we can provide the appropriate instructions.

9. Order Cancellation

You may contact us as soon as possible if you wish to cancel an order.

Because orders may be processed or shipped quickly, cancellation may not always be possible.

Once an order has entered fulfillment or has been shipped, it may be subject to our applicable return process instead.

10. Third-Party Suppliers and Service Providers

ZYPPET may work with third-party suppliers, fulfillment providers, shipping companies, payment processors, technology providers and other service providers.

These providers may be involved in:

  • Product fulfillment
  • Order processing
  • Shipping
  • Payment processing
  • Customer support
  • Website operation

We remain responsible for our obligations to customers to the extent required by applicable law, but we are not responsible for independent failures of third-party services that are outside our reasonable control.

11. Intellectual Property

All content on the ZYPPET website, including where applicable:

  • Logos
  • Brand names
  • Text
  • Graphics
  • Images
  • Product presentation
  • Website design
  • Layout
  • Icons
  • Software
  • Other original materials

is owned by or licensed to ZYPPET or its respective rights holders and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

Product names, trademarks and other third-party intellectual property remain the property of their respective owners.

12. Prohibited Use

You agree not to use our website to:

  • Violate any applicable law
  • Commit fraud
  • Attempt unauthorized access
  • Introduce malicious software
  • Interfere with website operation
  • Collect information about other users without authorization
  • Abuse promotional offers
  • Submit false or misleading information
  • Use automated systems to scrape or misuse the website
  • Infringe intellectual-property rights
  • Engage in activities that could harm ZYPPET, our customers or our service providers

We reserve the right to restrict or terminate access where appropriate.

13. User-Submitted Content

If you submit reviews, comments, photographs, feedback or other content to ZYPPET, you agree that you have the necessary rights to provide that content.

By submitting content, you grant ZYPPET permission to use, reproduce, display and distribute that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, offensive or otherwise inappropriate.

14. Product Use and Pet Safety

Our products are intended to be used according to their descriptions and instructions.

Pet owners are responsible for supervising their pets when using pet products.

You should inspect products before use and discontinue use if a product appears damaged, unsafe or unsuitable for your pet.

ZYPPET does not provide veterinary or medical advice.

If your pet has a medical condition, allergy, injury or other health concern, consult a qualified veterinarian or appropriate professional.

15. Website Availability

We attempt to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available
  • Error-free
  • Secure
  • Free from interruptions
  • Free from viruses or other harmful components

We may temporarily suspend or modify website functionality for maintenance, security or other operational reasons.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links may be provided for convenience.

ZYPPET does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the ZYPPET website and its content are provided on an "as available" and "as is" basis.

We do not guarantee that the website, product information or services will always be completely accurate, uninterrupted or error-free.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ZYPPET will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZYPPET and its service providers from claims, losses, liabilities and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

20. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, we will update the Last Updated date at the beginning of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Governing Law

These Terms will be governed by the laws applicable to ZYPPET and the transaction, subject to any mandatory consumer-protection laws that apply to you.

Nothing in these Terms is intended to remove or restrict mandatory rights available to consumers under applicable law.

22. Contact Us

If you have questions about these Terms of Service, your order or our services, please contact us through the Contact Uspage.

ZYPPET
Better Products. Happier Pets.